{"id":11,"date":"2018-05-29T11:12:41","date_gmt":"2018-05-29T11:12:41","guid":{"rendered":"http:\/\/xtratheme.com\/default\/?page_id=11"},"modified":"2025-08-13T07:26:22","modified_gmt":"2025-08-13T07:26:22","slug":"support-services","status":"publish","type":"page","link":"https:\/\/unimaxru.com\/en\/support-services\/","title":{"rendered":"Services"},"content":{"rendered":"
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PREMIUM SERVICE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our global market leadership is driven primarily by our people. The core of Unimax is made up of people who are obsessed with technology, combined with a great desire to help each other and our customers. Needless to say, safety and reliability always come first. We listen, offer support, parts, maintenance and advice.<\/span><\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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PRE-SALES SERVICE<\/span><\/span><\/h1>
  • Customer service centers<\/strong>
    <\/bdo>Our 4 customer service centers are divided into customer communication centers, customer satisfaction centers, customer behavior analysis centers and product marketing centers, which provide you with professional services including service center information, price consultation, technical support, product complaints, repair and parts requests, and sales support.<\/li>
  • Factory visit by the customer<\/strong>
    We invite customers to visit the showroom to learn about the history of our development, tour the workshops and explain the production process, so that customers can get a first-hand impression of our production scale and product equipment.<\/li>
  • Private customized building solutions<\/strong>
    We provide users with wood grinding machines of different capacities, we collect any customers' ideas about product design, production or service ideas during the consultation process, and our professional R&D team will provide you with highly customized wood grinding machines to meet different customers' needs while ensuring the normal operation and service life of the machines.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    POINT-OF-SALE SERVICE<\/span><\/h1>
    • Universal Production Service<\/strong>
      We create archives for each equipment and system, and the responsible persons carry out individual support. The work includes, technical documentation submission, raw material procurement management, parts procurement process, control of each stage of quality inspection, production rate control, product debugging control, product surface inspection, factory inspection condition control, random technical documentation, on-site debugging control, training organization, equipment test operation and top service control. In each process, we will communicate with customers in time. We prepare a detailed production form for each program and send it to customers so they know the process of the equipment they have purchased. We will coordinate customers to inspect and accept the products.<\/li>
    • Raw materials and spare parts
      <\/strong>Our wood chippers are equipped with Cummins and Weichai diesel engines, Rexroth hydraulics and are connected with Eaton hoses. The quick couplings are also made with DNP technology from Italy. Murphy control system is chosen for the power unit, making the entire electrical control system simple and practical. All these details make the equipment safe, reliable, durable and very efficient in the whole working process.<\/li>
    • Quality assurance
      <\/strong>Our wood grinder in the factory equipment must be subjected to inspection and testing multi-channel, passing the factory inspection. No-load test conducted by factory inspection, safety issues, noise, vibration, temperature, current inspection, The wood grinder is inspected for more than 40 minutes to verify that all functions are intact. then visual inspection of the device, warning sign inspection, All links of quality inspection are qualified before delivery to customers.<\/li>
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      AFTER-SALES SERVICE<\/span><\/h1>
      • Year-round service 365\u00d724
        <\/strong>SINCE 2002.
        It has been serving more than 80 countries for 39 years, we have been supplying more than 2000 units of wood grinders worldwide, we are committed to year-round 24-hour service even during holidays, in accordance with our policy of \"reply within 15 minutes and complete the job within 24 hours\".<\/li>
      • Staff support and training
        <\/strong>We assist users with installation, commissioning and equipment training. To maximize equipment performance during operation and to provide technical guidance and replacement components during subsequent construction.<\/li>
      • Spare parts when you need them
        <\/strong>Since wear parts are not covered by warranty, we advise customers ordering a unit from our company to purchase a few common wear parts for emergencies.
        At the same time, we have thousands of spare parts in stock, so we can provide components to our customers in a timely manner.<\/li>
      • Technical consulting
        <\/strong>For other accessories and machine Repair: After receiving the customer-related e-mail, I would get the first time customer-related contact and communication in detail, it is necessary when need to provide customers with relevant pictures, collect relevant information, sales clerk all relevant issues directed to our dedicated sales team: For warranty period accessories problems arise, we will provide free relevant accessories. For more urgent sales, sales engineers will be based on customer written description provided by image analysis and proposed solutions, and also, for new customers who encounter problems during the installation and use of the machine when our company engineers will communicate with customers online video inventory based on the machine factory.<\/li>
      • Helping clients succeed
        <\/strong>In our business, our customers' success is our success. So from construction needs analysis, to custom fabrication, to installation and commissioning, we always strive to provide products and services that exceed expectations and help customers successfully complete all piling jobs. At the same time, we are also committed to<\/li>
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        GET A FREE CONSULTATION<\/span><\/div><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        NEED A CONSULT?<\/span><\/span><\/h2><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Feel free to contact us and ask your questions.<\/span><\/p><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        \n Unimax Contact Form<\/legend>